SSCIQ2
Journal of Services Marketing
EMERALD GROUP PUBLISHING LTD
Journal of Services Marketing is an academic journal published by EMERALD GROUP PUBLISHING LTD. Identifiers: ISSN 0887-6045, eISSN 0887-6045. Indexed in SSCI. Metrics: JIF 4.5. Subject areas: BUSINESS. tlooto lists 2,018 papers from this journal.
CiteScore
-
Scopus citation metric
SJR
-
SCImago rank
SNIP
-
Source normalized impact
Percentage rank
-
JIF percentile rank
Journal profile
- ISSN
- 0887-6045
- eISSN
- 0887-6045
- Abbreviation
- J SERV MARK
- Publisher
- EMERALD GROUP PUBLISHING LTD
- Country
- -
Web of Science categories
SSCIBUSINESS
Scopus ASJC categories
No ASJC category data available.
Keywords
Business
Papers in this journal
Recent papers
- Unexpected utilization of servicescape dimensions to support customers experiencing vulnerabilities
2026
- Receive help from friends: the buffer effect of social support on backfires of gamification
2026 · 1 citations
- Revisiting consumer socialization: a conceptual framework for phygital services
2026
- Addressing spillover dynamics: an actionable framework for tackling brand free-riding on P2P service platforms
2026
- Servicescape design: an assemblage framework conceptualizing managerial vision and its execution
2026 · 2 citations
Most cited papers
- Customer satisfaction with services: putting perceived value into the equation
2000 · 2,055 citations
- SERVQUAL revisited: a critical review of service quality
1996 · 1,234 citations
- The relationship between service quality and customer satisfaction – a factor specific approach
2002 · 1,021 citations
- The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France
2001 · 983 citations
- The effect of the servicescape on customers’ behavioral intentions in leisure service settings
1996 · 951 citations