SCOPUS
International Journal of Electronic Customer Relationship Management
Inderscience Publishers, United Kingdom
International Journal of Electronic Customer Relationship Management is an academic journal published by Inderscience Publishers (United Kingdom). Identifiers: ISSN 1750-0664, eISSN 1750-0672. Indexed in SCOPUS. Metrics: CiteScore 1.3, SJR 0.172, SNIP 0.31. tlooto lists 307 papers from this journal.
CiteScore
1.30
Scopus citation metric
SJR
0.172
SCImago rank
SNIP
0.31
Source normalized impact
Percentage rank
-
JIF percentile rank
Journal profile
- ISSN
- 1750-0664
- eISSN
- 1750-0672
- Abbreviation
- -
- Publisher
- Inderscience Publishers
- Country
- United Kingdom
Web of Science categories
No Web of Science category data available.
Scopus ASJC categories
1400 General Business
Papers in this journal
Recent papers
- How customer relationship management improves sustainable business strategy: a bibliometric analysis
2026 · 2 citations
- The power of other consumers: herd behaviour, customer experience, impulse buying urge and continuance intentions in fashion online group buying
2026
- When logistics matters: customer satisfaction as a bridge between service quality and repurchase intention in Vietnam
2026
- Customer knowledge and business performance the moderating role of the firm size in Vietnam
2026
- The power of other consumers: herd behaviour,customer experience, impulse buying urge and continuance intentions in fashion online group buying
2026
Most cited papers
- New determinants of ease of use and perceived usefulness for mobile banking adoption
2017 · 174 citations
- Web 2.0 in the CRM domain: defining social CRM
2011 · 117 citations
- Understanding the impact of service convenience on customer satisfaction in home delivery: evidence from Pakistan
2017 · 90 citations
- The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country
2017 · 82 citations
- Do electronic loyalty programs still drive customer choice and repeat purchase behaviour
2019 · 50 citations