SSCIQ1
Journal of Service Management
EMERALD GROUP PUBLISHING LTD
Journal of Service Management is an academic journal published by EMERALD GROUP PUBLISHING LTD. Identifiers: ISSN 1757-5818, eISSN 1757-5826. Indexed in SSCI. Metrics: JIF 7.9. Subject areas: MANAGEMENT. tlooto lists 740 papers from this journal.
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Journal profile
- ISSN
- 1757-5818
- eISSN
- 1757-5826
- Abbreviation
- J SERV MANAGE
- Publisher
- EMERALD GROUP PUBLISHING LTD
- Country
- -
Web of Science categories
SSCIMANAGEMENT
Scopus ASJC categories
No ASJC category data available.
Keywords
Management
Papers in this journal
Recent papers
- When humans stop thinking: tackling the silent threat of AI complacency in service operations
2026 · 2 citations
- Small gestures, big meaning: how healthcare staff engage in patient-directed organizational citizenship behavior to create shared moments of joy
2026
- Cultivating institutional imagination through service design: speculating on alternative logics in the Estonian mental health service ecosystem
2026
- How generative AI companions alleviate situational vulnerability and enhance consumer well-being
2026 · 1 citations
- Direct and indirect customer orientation in multi-sided platforms: a stakeholder perspective
2026
Most cited papers
- Satisfaction: A Behavioral Perspective on the Consumer
2010 · 4,450 citations
- Brave new world: service robots in the frontline
2018 · 1,647 citations
- Understanding Generation Y and their use of social media: a review and research agenda
2013 · 1,309 citations
- Crowd-Funding: Transforming Customers into Investors through Innovative Service Platforms
2011 · 1,141 citations
- Service as business logic: implications for value creation and marketing
2011 · 934 citations