SSCIQ2
Journal of Service Theory and Practice
EMERALD GROUP PUBLISHING LTD
Journal of Service Theory and Practice is an academic journal published by EMERALD GROUP PUBLISHING LTD. Identifiers: ISSN 2055-6225, eISSN 2055-6225. Indexed in SSCI. Metrics: JIF 4.4. Subject areas: BUSINESS, MANAGEMENT. tlooto lists 525 papers from this journal.
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Journal profile
- ISSN
- 2055-6225
- eISSN
- 2055-6225
- Abbreviation
- J SERV THEOR PRACT
- Publisher
- EMERALD GROUP PUBLISHING LTD
- Country
- -
Web of Science categories
SSCIBUSINESS, MANAGEMENT
Scopus ASJC categories
No ASJC category data available.
Keywords
Business | Management
Papers in this journal
Recent papers
- Cultural and psychological mechanisms explaining the relationship between supervisor incivility and hospitality employees’ work engagement
2026
- When access leads to ownership: Explaining ownership rebound in access-based services
2026
- Which is better? Matching effect on feedback content and source: Gen AI vs. human leaders in driving work engagement
2026
- Understanding actor engagement through psychological ownership: a multi-sport brand perspective
2026
- Servitization and financial performance: examining the moderating roles of financial and operational slack
2026
Most cited papers
- Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
2020 · 464 citations
- Customer experience – a review and research agenda
2017 · 304 citations
- Customer journeys: a systematic literature review
2018 · 275 citations
- Improving service quality through customer journey analysis
2016 · 241 citations
- Engagement valence duality and spillover effects in online brand communities
2017 · 190 citations