Uncertainty and (Moral) Decision-Making of Czech Social Workers

Social workers face many uncertainties and challenges in providing quality services to clients. The aim of this study is to analyze what uncertainty is from the perspective of social workers, and how social workers reflect on its presence in their (moral) decision-making. Data collected through an online questionnaire, semi-structured interviews, and a focus group were analyzed using thematic analysis. Conclusions were drawn regarding the diversity of conceptions and evaluations of uncertainty and its forms at the micro (individual), meso (organizational), and macro (supra-organizational) levels that permeate social workers’ moral decision-making and actions. We conclude by considering implications for education and practice to prepare students and practitioners for (moral) uncertainty and to develop strategies for coping with it.