SIMULATION OF A QUEUING MODEL FOR PASSENGER HANDLING AT AN AIRPORT TERMINAL

This study focuses on simulating a queuing model aimed at optimizing the passenger processing at an airport. The objective is to minimize waiting times and reduce operational costs. The model employs Markov processes to simulate two main phases: passport and security screening. The simulation aims to keep waiting times for passport control under 8 minutes and for security screening under 2 minutes for priority passengers. Software tools Witness were used, and simulations were conducted at intervals of 60 and 75 minutes. The results indicate that longer intervals lead to increased average waiting times and higher costs per passenger. The study also includes an analysis of the operational characteristics of Václav Havel Airport in Prague, with a focus on the capacity and efficiency of the processing counters. The outputs from this simulation provide valuable insights for improving airport management and planning, aiming to enhance efficiency and passenger satisfaction.