Customer churn and segmentationAI in Service InteractionsArtificial Intelligence in Law

Model validation of a generative-artificial-intelligence-based avatar for customer support in banking

J. Gerhard, M. Gombert, B. Henrich, James Smith

2026.1.1JOURNAL OF OPERATIONAL RISK

DOI: 10.21314/jop.2026.002

Abstract

Abstract is not available.

Citation format

GERHARD, J., et al. Model validation of a generative-artificial-intelligence-based avatar for customer support in banking. JOURNAL OF OPERATIONAL RISK, 2026.