Process quality matters: investigating the inherent characteristics of quality and performance in digital, physical and omnichan | AcademicGPT, tlooto

This exploratory study reveals the high relevance of process quality on performance in physical, digital and omnichannel services and shows that quality relevance and performance vary significantly de (2024), International Journal of Quality and Service Sciences, Walke Fabian | AcademicGPT, tlooto for Academic and Research