From Workplace Learning to Performance: Self-Determination as a Predictor of Adult Learning Application in Professional Settings

This research examines the relationship between Self-Determination Theory (SDT) constructs and objective measures of worker performance in an international call center environment. It analyzes workplace learning as a continuous process where formal training intersects with on-the-job skill application, investigating why employees exposed to identical learning experiences demonstrate different levels of knowledge transfer in their daily work. It focuses on the relationship between satisfaction of psychological needs (autonomy, competence, and relatedness) and seven aspects of performance. With the high training intensity needed in call center operations, the research gains an insight into adult learning motivation and its linkage to post-training performance results in diverse competency areas. Using confirmatory factor analysis and structural equation modeling, this research tests the hypothesis that self-determination-oriented workers will exhibit superior performance results. Outcomes are useful in explaining quality of motivation in work environments and organizational performance implications.   Received: 17 October  2025 / Accepted: 17 December  2025 / Published: January 2026