Emotional Labor in ProfessionsManagement and Organizational StudiesJob Satisfaction and Organizational Behavior

H. Nilsson, A. Kazemi

2026.1.7Employee Responsibilities and Rights Journal

DOI: 10.1007/s10672-025-09568-y

Abstract

This article examines the inherent dualism within the HR profession, where two distinct yet interdependent dimensions emerge: a rational, results-driven and an empathetic, emotionally attuned dimension. These dimensions are here conceptualized as homo economicus (the rational actor) and homo emoticus (the emotion-driven counterpart). Drawing on critical theory, the analysis explores how certain ideas become dominant and authoritative within HR practice, shaping its priorities and decision-making processes. The article ultimately argues that for HR to evolve into a more inclusive and balanced function, it must integrate instrumental rationality with emotional competence, ensuring it effectively serves both organizational objectives and employee well-being.

Citation format

NILSSON, H.; KAZEMI, A. The babylonian nature of HR: Critical remarks on the HR role. Employee Responsibilities and Rights Journal, 2026.