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BusinessComputer Science

The design and implementation of the balanced business scorecard

S. Letza

1996.12.1Business Process Management Journal

DOI: 10.1108/14637159610151217

tlooto Summary

A study undertaken for three companies to determine, develop and implement a balanced scorecard for senior managers’ use and discusses whether or not the generic model developed by Kaplan and Norton is the most appropriate model for all companies.

Abstract

Abstract is not available.

Citation format

LETZA, S. The design and implementation of the balanced business scorecard. Business Process Management Journal, 1996, 2: 54–76.