Psychology
C. Maslach, S. Jackson
Abstract
A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.
Citation format
MASLACH, C.; JACKSON, S. The measurement of experienced burnout. JOURNAL OF ORGANIZATIONAL BEHAVIOR, 1981, 2: 99–113.