Demystifying productivity and performance

Purpose – Examines the ways in which the concepts of “productivity” and “performance” are dealt with in the literature, demonstrating that terms used within these fields are often vaguely defined and poorly understood.Design/methodology/approach – Reviews related performance literature from the past 30 years (of both an academic and a practical nature).Findings – Clarifies the meaning of five terms (productivity, performance, profitability, efficiency, effectiveness) and shows how they are inter‐related.Research limitations/implications – The creation of a common grammar is not an easy task; one must therefore still accept the fact that people will continue to interpret the terms described in this paper in slightly various ways.Practical implications – Measurement and improvement regimes are often built without a clear understanding of what is being measured or improved. This can be regarded as simply a pragmatic approach to improvement, or a missed opportunity to fully understand and then optimise import...