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Open AccessBusinessEconomicsPsychology

The Evolution and Future of National Customer Satisfaction Index Models

Michael D. Johnson, A. Gustafsson, T. W. Andreassen, Line Lervik, Jaesung Cha

2001.4.1JOURNAL OF ECONOMIC PSYCHOLOGY

DOI: 10.1016/s0167-4870(01)00030-7

Abstract

Abstract is not available.

Citation format

JOHNSON, Michael D., et al. The evolution and future of national customer satisfaction index models. JOURNAL OF ECONOMIC PSYCHOLOGY, 2001, 22: 217–245.