Business

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J. Cronin, Jr, Michael K. Brady, G. Tomas, M. Hult, Is, Michael, K. Brady, Tomás

2000.6.1JOURNAL OF RETAILING

DOI: 10.1016/s0022-4359(00)00028-2

Resumen

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Formato de cita

CRONIN, J., et al. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. JOURNAL OF RETAILING, 2000, 76: 193–218.