Computer ScienceBusiness

The service system is the basic abstraction of service science

P. Maglio, S. Vargo, N. Caswell, J. Spohrer

2008.1.7Information Systems and E-Business Management

DOI: 10.1007/s10257-008-0105-1

tlooto Summary

In this paper, it is shown how the service-system abstraction can be used to understand how value is co-created, in the process laying the foundation for an integrated science of service.

Abstract

Abstract is not available.

Citation format

MAGLIO, P., et al. The service system is the basic abstraction of service science. Information Systems and E-Business Management, 2008, 7: 395–406.