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Service quality, customer satisfaction, and customer value: A holistic perspective

Haemoon Oh

1999.3.1International Journal of Hospitality Management

DOI: 10.1016/s0278-4319(98)00047-4

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Format de citation

OH, Haemoon. Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 1999, 18: 67–82.