A STUDY ON THE CRITICAL SUCCESS FACTORS OF ISO 22000 IMPLEMENTATION IN THE HOTEL INDUSTRY

* Correspondence author ABSTRACT The hotel industry is taking various initiatives for the sake of food safety. In order to increase the food safety of the food and beverage service, some hotels have gone one step further and adopted the internationally recognized ISO 22000/ food safety management standards (FSMSs) or implementing total quality management (TQM) approach. Few researches were published about the critical success factors (CSF) evaluation of ISO 22000 implementation in hotel industry. To address this gap in the literature, this paper provides an assessment criteria of ISO 22000 implementation in hotel industry by modified Delphi method and the analytic hierarchy process (AHP). According above accurate factors, 217 formal questionnaires was design by AHP method. Then, we performed a survey investigation of three types of stakeholders in 29 hotels across Taiwan. The officials and team leaders of hotel inspection and supervision center from government tourism bureau, the hotel front and back of the house middle and top hotel managers and first line managers plus employees participated in the study. Third, 157 available samples in the reclaimed questionnaires were analysis by AHP. The implications of the results for hotel managerial practice are described and future research opportunities are outlined.