Political ScienceBusinessComputer Science
Joan C. Steyaert
tlooto Summary
The results support the use of a marketing framework in organizing and evaluating these sites and demonstrate how statistical and survey data were combined for a robust assessment of the e-services.
Abstract
Abstract is not available.
Citation format
STEYAERT, Joan C. Measuring the performance of electronic government services. INFORMATION & MANAGEMENT, 2004, 41: 369–375.