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An empirical assessment of the SERVQUAL scale

E. Babakus, Gregory W. Boller

1992.5.1Quality Engineering

DOI: 10.1016/0148-2963(92)90022-4

Abstract

Abstract is not available.

Citation format

BABAKUS, E.; BOLLER, Gregory W. An empirical assessment of the SERVQUAL scale. Quality Engineering, 1992, 37: 607–610.