MedicineBusiness
Hamda S. Al-Neyadi, S. Abdallah, Mohsin Malik
tlooto Summary
The results of the study revealed that the perceived healthcare services in private hospitals and public hospitals do not significantly vary and the dimension of assurance was rated the highest while responsiveness was perceived as the least important of the five SERVQUAL dimensions.
Abstract
Abstract is not available.
Citation format
AL-NEYADI, Hamda S.; ABDALLAH, S.; MALIK, Mohsin. Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL. International Journal of Healthcare Management, 2018, 11: 105–96.