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BusinessComputer Science

Effective process management through performance measurement

D. Sinclair, M. Zairi

1995.12.1Business Process Management Journal

DOI: 10.1108/14637159510103220

tlooto Summary

A model of total quality‐based performance measurement, which includes five sections: strategy development and goal deployment; process management and measurement; performance appraisal and management; break‐point performance assessment and reward and recognition systems is introduced.

Abstract

Abstract is not available.

Citation format

SINCLAIR, D.; ZAIRI, M. Effective process management through performance measurement. Business Process Management Journal, 1995, 1: 50–65.