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BusinessPsychology

Antecedents and Outcomes of Positive Disconfirmation after Service Failure and Recovery

Rosemary Matikiti, M. Mpinganjira, M. Roberts-Lombard

2018.10.1Journal of Global Business and Technology

Abstract

Abstract is not available.

Citation format

MATIKITI, Rosemary; MPINGANJIRA, M.; ROBERTS-LOMBARD, M. Antecedents and outcomes of positive disconfirmation after service failure and recovery. Journal of Global Business and Technology, 2018, 14: 43.