PsychologyBusiness

Sandra J. Miles, Glynn Mangold

2004.10.7Journal of Relationship Marketing

DOI: 10.1300/j366v03n02_05

Abstract

SUMMARY We propose a conceptual model of the employee branding process in which the employee brand image is driven by the messages employees receive and the mechanisms within employees' psyches that enable them to make sense of those messages. The model identifies various sources through which messages are delivered and describes the contributions of those sources to the employee branding process. The psychological contract is identified as a perceptual mechanism central to the employee branding process. The model specifies the consequences of the employee branding process and describes a feedback loop through which managers can monitor the process.

Citation format

MILES, Sandra J.; MANGOLD, Glynn. A conceptualization of the employee branding process. Journal of Relationship Marketing, 2004, 3: 65–87.