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BusinessEngineering

How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment

Kurt Matzler, H. Hinterhuber

1998TECHNOVATION

DOI: 10.1016/s0166-4972(97)00072-2

Abstract

Abstract is not available.

Citation format

MATZLER, Kurt; HINTERHUBER, H. How to make product development projects more successful by integrating kano's model of customer satisfaction into quality function deployment. TECHNOVATION, 1998, 18: 25–38.