A. Neely, M. Gregory, K. Platts
1995.4.1INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
tlooto Summary
Following a comprehensive review of the literature, proposes a research agenda that focuses on the process of performance measurement system design, rather than the detail of specific measures.
Abstract
The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
Citation format
NEELY, A.; GREGORY, M.; PLATTS, K. Performance measurement system design. INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 1995, 15: 80–116.