"Professional Discretion in Welfare Services. Beyond Street-Level Bureaucracy Offices", Tony Evans, Farnham 2010 : [recenzja] / Magdalena Rek-Woźniak.

Contents: Introduction The street-level bureaucracy perspective and discretion Social services - street-level bureaucracies? Management and professionals: arguments and perspectives on discretion Researching discretion: the case study outlined 'Managers' - are they all the same? Senior managers and the remote control of practice Local managers and practitioners: conflict or collaboration in supervision? Conclusion: the dynamics of discretion Appendix Bibliography Index.