The development of the Outcomes Star: a participatory approach to assessment and outcome measurement

Purpose – This paper seeks to describe the development process for the Outcomes Stars as a suite of tools which are designed to simultaneously measure and support change when working with vulnerable people as service users. It describes the original process of development of the first Star, in homelessness services in the UK, and subsequent roll out to other client groups and in other countries. The paper indicates the theoretical and philosophical under‐pinning of an approach which aims to embody both research and values‐based practice in empowerment and respect for the individual.Design/methodology/approach – As a case study of development by the development team, the paper is based on first‐hand knowledge but builds upon extensive consultations with practitioners and users and relates these to the needs and strengths of service users, the contemporary policy framework, and wider research in the field.Findings – The Outcomes Star draws on the core principles of Action Research and Participatory Action R...