ICT Innovation Diffusion by Tourism Microentrepreneurs

Prior research documents that host communities struggle to influence tourism product design and destination management; however, emerging information and communication technologies (ICTs) are allowing host communities to bypass retail monopolies and create self-representation. This chapter examines how to make technological innovation endogenous to a regional growth model by identifying barriers constraining the adoption of innovation among rural microentrepreneurs in Pennsylvania. Insights about adoption of ICTs were gathered through participatory action engagement and semi-structured interviews with a network of rural tourism microentrepreneurs. Analysis revealed that microentrepreneurs perceive that tracking and monitoring customer inquiries is very time consuming, and they feel that using these platforms diverts them from achieving their desired lifestyles.