Rise of the Machines? Customer Engagement in Automated Service Interactions (2021), Hollebeek L. | AcademicGPT, tlooto

This Special Issue offers a pioneering exploration of CE in automated or AI-based service interactions, and offers an overview of further research avenues in this growing area, which has the potential (2021), JOURNAL OF SERVICE RESEARCH, Hollebeek L. | AcademicGPT, tlooto for Academic and Research