SSCISCOPUSQ1
JOURNAL OF SERVICE RESEARCH
SAGE PUBLICATIONS INC, United Kingdom
JOURNAL OF SERVICE RESEARCH is an academic journal published by SAGE PUBLICATIONS INC (United Kingdom). Identifiers: ISSN 1094-6705, eISSN 1552-7379. Indexed in SSCI, SCOPUS. Metrics: JIF 8.6, CiteScore 24.6, SJR 6.011, SNIP 3.39. Subject areas: BUSINESS. tlooto lists 1,003 papers from this journal.
CiteScore
24.60
Scopus citation metric
SJR
6.011
SCImago rank
SNIP
3.39
Source normalized impact
Percentage rank
-
JIF percentile rank
Journal profile
- ISSN
- 1094-6705
- eISSN
- 1552-7379
- Abbreviation
- J SERV RES-US
- Publisher
- SAGE PUBLICATIONS INC
- Country
- United Kingdom
Web of Science categories
SSCIBUSINESS
Scopus ASJC categories
1407 Organizational Behavior and Human Resource Management17103312 Sociology and Political Science
Keywords
Business
Papers in this journal
Recent papers
- Customer-to-Customer Misbehavior Magnitude: Dimensions and Typology
2026
- Specialist, Generalist, or Both? How Chief Marketing Officers’ Career Experiences Shape the Pace of Service Innovation
2026
- Evaluating the Impact of Telemedicine Services on Community Health: A County-Level Analysis
2026
- GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline
2026 · 2 citations
- The Influence of Human–GenAI Hybrids on Service System Transformation Mechanisms
2026
Most cited papers
- Customer Engagement Behavior: Theoretical Foundations and Research Directions
2010 · 3,388 citations
- Customer Engagement
2011 · 2,873 citations
- Artificial Intelligence in Service
2018 · 2,848 citations
- Technology Readiness Index (Tri)
2000 · 2,442 citations
- Customer Satisfaction and Word of Mouth
1998 · 2,218 citations