SSCISCOPUSQ2
Service Business
SPRINGER HEIDELBERG, Germany
Service Business is an academic journal published by SPRINGER HEIDELBERG (Germany). Identifiers: ISSN 1862-8516, eISSN 1862-8508. Indexed in SSCI, SCOPUS. Metrics: JIF 4.1, CiteScore 8.7, SJR 1.093, SNIP 1.12. Subject areas: BUSINESS, MANAGEMENT. tlooto lists 841 papers from this journal.
CiteScore
8.70
Scopus citation metric
SJR
1.093
SCImago rank
SNIP
1.12
Source normalized impact
Percentage rank
-
JIF percentile rank
Journal profile
- ISSN
- 1862-8516
- eISSN
- 1862-8508
- Abbreviation
- SERV BUS
- Publisher
- SPRINGER HEIDELBERG
- Country
- Germany
Web of Science categories
SSCIBUSINESS, MANAGEMENT
Scopus ASJC categories
1403 Business and International Management1408 Strategy and Management
Keywords
Business | Management
Papers in this journal
Recent papers
- My dog’s vacation: service dimensions in dog hotels and their impact on customer satisfaction
2026
- Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms
2026
- How much is enough? An investigation of monetary compensation for service failures
2026
- Interactivity and enjoyment in U.S. live-streaming service encounters: how digital services shape user experience
2026
- Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda
2026
Most cited papers
- User generated content: the use of blogs for tourism organisations and tourism consumers
2009 · 462 citations
- Network collaboration and performance in the tourism sector
2011 · 353 citations
- “Untact”: a new customer service strategy in the digital age
2019 · 319 citations
- Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?
2015 · 217 citations
- Airline customer satisfaction and loyalty: impact of in-flight service quality
2009 · 215 citations