SCIESCOPUSQ3
Services Marketing Quarterly
TAYLOR & FRANCIS LTD, United Kingdom
Services Marketing Quarterly is an academic journal published by TAYLOR & FRANCIS LTD (United Kingdom). Identifiers: ISSN 1533-2969, eISSN 1533-2977. Indexed in SCIE, SCOPUS. Metrics: JIF 1.6, CiteScore 2.5, SJR 0.371, SNIP 0.56. tlooto lists 646 papers from this journal.
CiteScore
2.50
Scopus citation metric
SJR
0.371
SCImago rank
SNIP
0.56
Source normalized impact
Percentage rank
-
JIF percentile rank
Journal profile
- ISSN
- 1533-2969
- eISSN
- 1533-2977
- Abbreviation
- SERV MARK Q
- Publisher
- TAYLOR & FRANCIS LTD
- Country
- United Kingdom
Web of Science categories
No Web of Science category data available.
Scopus ASJC categories
1401 Business
Papers in this journal
Recent papers
- The Warm Glow of Generosity: Exploring Tipping Behavior in Online Motorcycle Ride-Hailing Services
2026
- Place Marketing and Branding, Symbols and Representations
2026
- The Perils of Using Self-Deprecating Humor in Service Recovery Communication: Customer Evaluations of the Firm
2026 · 1 citations
- Servitization Strategy: Delivering Customer-Centric Outcomes Through Business Model Innovation
2026 · 1 citations
- AI Innovation in Services Marketing
2026
Most cited papers
- Employee Based Brand Equity: A Third Perspective
2009 · 219 citations
- Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation
2010 · 214 citations
- Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention
2013 · 182 citations
- Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry
2013 · 165 citations
- Building a University Brand from Within: University Administrators' Perspectives of Internal Branding
2008 · 155 citations